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Privacy policies

General Data Protection Regulation

This is how we use and protect the personal data you provide to us.

We are committed to preserving the privacy of all visitors to https://www.normandy-coating.com (our website).
Please read the following Policy to understand:

what personal data we collect about you;
the purpose for which we collect personal data about you;
how we process your personal data;
with whom your personal data may be shared; and
how we protect the personal data you provide to us.

By registering as a user of any services provided by us on this website and/or by using this website generally, you consent and agree to the use of your personal data by us in accordance with this Policy.
The Normandy Coating site is published by the company Normandy Coating
6 Rue Verdier Monetti
76880 - ARQUES LA BATAILLE
FRANCE
info@normandy-coating.com
+33 (0)2 35 04 75 00
SIRET number : 44198672600020
Responsible for the publication : Mr Bruno RICORDEAU

1. Personal data that we collect

1.1 We collect personal data about you when you :

  1. create a new user account with us on our website;
  2. you contact us or you write to us via our website;
  3. contact us by post, email or telephone;
  4. write to us via our social networking pages, such as LinkedIn

1.2 Personal data collected in the above manner may include:

  1. full name;
  2. postal address;
  3. email address; and
  4. telephone number;
  5. payment details; and
  6. your user account details.

If you provide us with personal data relating to another person when you order a service, you confirm that you have that other person's permission to share their personal data with us.

2. Use of your personal data

2.1 We may collect personal data about you so that we can:

1.

  1. register you on our website and manage any account you have with us;
  2. administer the services on our website;
  3. fulfil our agreement with you in relation to the services you purchase and to process your purchases and obtain payment;
  4. inform you of important changes and developments to our website or services;
  5. analyze and profile your purchasing preferences, for example (market, customer and service analysis) to enable us to:

2. To provide you with a personalized browsing experience when using our website;
3. To respond to questions, requests for refunds, or questions about your order;
4. to carry out security checks and to detect and prevent fraud.
2.2 We will only use your personal data in the circumstances described in paragraph 2.1 where permitted by law and where:
1. we need to use your personal data to perform a contract with you ;
2. we need to use your personal data to comply with our legal or regulatory obligations;
3. you have given us your consent to use your personal data (if consent is required, we will ask you separately);
4. it is reasonably necessary to use your personal data in order to comply with any legal obligations to which we are subject in the performance of our contract with you;
5. we need to use your personal data in pursuit of the legitimate interest of improving our website for the benefit of you and other customers to whom we provide services.

Marketing

2.3 We may wish to send you information by post, email, telephone, text message (SMS) or otherwise about our services and special offers that may be of interest to you.
2.4 We will only send you messages when you tick the relevant consent box when you provide us with your personal data. If you have agreed to receive information from us, you can unsubscribe at any time. For details on how to request to be removed from our mailing list, please refer to section 4 of this Policy.

Payment Details

2.5 We do not hold or store any of the payment details you provide to us when you order a service. Any payment details you provide will be held by the relevant third party payment provider Paypal.

3. Disclosure of your personal data

3.1 We may share your Personal Data with the following third parties who may use it for the same purposes as described in Section 2 above:
1. to Normandy Coating employees and agents to administer the accounts and Services provided to you by Normandy Coating now or in the future ;
2. to third parties who provide technology support to us to administer the accounts and Services provided to you. Examples include our web hosting providers, our e-commerce platform providers, our software as a service (SaaS) providers, and our payment service and payment gateway providers;
3. if we are required or permitted by law to do so.
3.2 We may also share your personal data with third parties in order to comply with our legal or regulatory obligations.
3.3 We do not sell or trade your personal data to third parties for marketing purposes.

4. How can I remove my name from the Normandy-Coating.com mailing list?

4.1 If you have opted-in to our mailing list and no longer wish to receive our newsletter or other promotional communications, you may opt-out of receiving such communications by following the instructions included in each communication. You may also opt out by:
1. by writing to our data protection officer citing "security and privacy survey" at Normandy Coating - 6 Rue Verdier Monetti
76880 - ARQUES LA BATAILLE
FRANCE
2. Or by e-mail to info@normandy-coating.com;
4.2 Please note that you may still receive communications from us while we process your request.

5. Consent

5.1 Where we require your consent to hold and process your personal data, we will ask you to tick a box on the form or web page requiring consent. By ticking these boxes, you are indicating that you have been informed of the purposes for which we are collecting your personal data, how it will be used, for how long it will be held, who else will have access to it and what your rights are as a data subject.

6. How we keep your personal data secure

6.1 To protect your personal data, we have put in place policies and procedures to ensure that only authorized personnel can access your personal data, that personal data is processed and stored securely and that all systems that may access personal data have the necessary security measures in place.
6.2 Please note that the web is not a secure medium and that we cannot guarantee the security of any data you disclose online. You accept the security risks inherent in the provision of information and online transactions on the web and do not hold us responsible for any breach of your data protection rights attributable to the transmission of your personal data on the web.

7. How long do we keep your personal data?
We will retain your personal data for as long as is reasonably necessary for the purposes listed in paragraph 2.1, unless we are required by law to retain your personal data for a longer period.

8. Your rights

8.1 You may exercise your rights by contacting us using the contact details in section 15 of this Policy.

The right of access to personal data held by us

8.2 At any time, you may contact us to request the personal data we hold about you as well as the purposes for which we have the personal data, who has access to the personal data and where we obtained the personal data. Once we have received your request, we will respond to you within a reasonable period of time (and in any event no later than 30 days from the date of your request). Please contact our Data Protection Officer or send an e-mail to info@normandy-coating.com to request to see your personal data.

The right to correct and update the personal data we hold about you
8.3 If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated. If you are concerned that any of the personal data we hold about you is incorrect and you are unable to amend it yourself, please contact our Data Protection Officer or send an email to: info@normandy-coating.com

The right to erase your personal data

8.4 If you believe that we should no longer use your personal data or that we do not have the right to use your personal data, you can request that we delete the personal data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you why it cannot be deleted. Please contact our Data Protection Officer or send an email to info@normandy-coating.com to request the deletion of your personal data.

The right to object to the processing of your personal data

8.5 You have the right to request that we stop processing your personal data. Upon receipt of the request, we will contact you to tell you whether we are able to comply or whether we have legitimate reasons to continue processing your personal data. If we no longer process your personal data, we may continue to retain your personal data to comply with your other rights or our legal regulatory obligations. Please contact our Data Protection Officer or send an email to info@normandy-coating.com to request that we stop processing your personal data.

The right to ask us to stop contacting you for direct marketing


8.6 You have the right to request that we stop contacting you for direct marketing. You can find more details about this in section 4 of this Policy.

9. Cookies


Use of Cookies


9.1 New technologies are emerging on the web that help us to provide personalized user experiences. In particular, there is a technology called "cookies" that we may use to provide you with, for example, personalized information on our website. In most cases, we will need your consent to use cookies on the website. The exception is where the cookie is essential for us to provide the services you have requested.
9.2 A cookie is an element of data that a website can send to your computer (or other electronic device), which may then store it on your system. Cookies allow us to track who has seen which pages and advertisements on our website, to determine how often particular pages are visited, and to determine which areas of our website are most popular. Non-personal information such as browser type, operating system, and domain names may be collected during visitors' use of the website and this information may be used by us to measure the number of visitors to the site. Unless you have indicated your objection when providing your contact information, our system will issue cookies to your computer when you log on to the website.


Consent to cookies


9.3 There is a notice on the home page of our website which describes how we use cookies. If you use this website after this notice has been presented to you, we will assume that you consent to our use of cookies for the purposes described in this Policy.

What types of cookies do we use?


9.4 We may use cookies and similar tools on our website to improve its performance and enhance your user experience.


First party cookies: We set these cookies and they can only be read by us.


Persistent Cookies: We may use persistent cookies that will be saved on your computer for a specified period of time (usually 1 year or more). They will not be deleted when the browser is closed. We may use persistent cookies to recognize your device for more than one browsing session.


Session Cookies: We may use session cookies that are stored only temporarily during a browser session and will be deleted from your device when the browser is closed.


Third Party Cookies: We may use a number of third party vendors who also set cookies on our website to perform the services they provide. These cookies are known as third party cookies. Normandy-coating.com does not use third-party cookies.


Depending on the type of cookies we use, cookies also allow us to make our website more user-friendly. For example, persistent cookies allow us to save your password so that you do not have to enter it every time you visit our website. Our website may also use cookies to monitor website traffic and/or to ensure that you do not see the same content repeatedly and/or to offer content specific to your interests.
The cookies we use can be divided into essentially four categories based on the function they perform on the website.

Essential Cookies:
Essential cookies allow a website to function at its best. For our website, that means making your shopping experience as easy as possible. The site requires essential cookies to:
1. remember what is in a customer's shopping cart;
2. allow the contents of a buyer's shopping cart to be transferred to the checkout page and purchased; and
3. Determine whether a customer is logged into a secure area of the website, such as the checkout area.
Essential cookies are not harmful to your computer and do not store personal data such as payment card details.


Functionality Cookies:


Functionality cookies are designed to store personal data, such as names and addresses, which, upon returning to the site, will not need to be filled in again. Functionality cookies also remember important information such as your answer if you are asked to fill out a questionnaire, which will be remembered to avoid unnecessary repetition. To summarize, functionality cookies do the following:
1. Inform us if you are already logged into your account.
2. Inform us if this is your first visit to the website; and
3. enable the online chat services to function properly.

The details and functions of the categories of cookies currently used on our website are shown in the following table:

 

THIRD PARTY COOKIES
Google Analytics                   These cookies are used to collect information about how visitors use our website. We use this information to improve the website experience.
_ga Stores session analytics data.
Stores the session ID.
_utma Identifies clients and their sessions.
_utmb Identifies new sessions/visits.
_utmc Determines whether the client is a new visit/session.
_utmz Records the campaign or source of a session and identifies how the client reached the site.

 

Disable cookies


9.5 The essential cookies we use are necessary to allow you to process on the site and without these cookies, the site would not function properly. They allow the creation of the shopping cart, the online payment and the proper functioning of these features. Essential cookies are not harmful to your computer and do not store personal data such as your payment cards.


9.6 If you wish to ensure that no other non-essential cookies are placed on your computer, please follow the steps described in paragraph 9.7. This will not delete the current cookies but will ensure that no other non-essential cookies are placed on your browser when you visit our website. Please note, however, that this means that you lose key functionality on the site and may result in it no longer being possible to purchase certain services.


9.7 You can usually set your browser so that your computer does not accept cookies:


1. Go to the "Manage Cookies" section and click on the option you prefer, either stopping cookies from being installed or informing you of them.
2. From the list provided, click on the program your computer is using; if it is not listed, click on the "help" tab in the bar at the top of this page, look for information on "cookies" - an explanation of how to delete cookies appears, then follow the instructions.


9.8 You can also adjust your browser to tell you when a website is trying to place a cookie on your computer (or other electronic device).
How you adjust your browser to prevent it from accepting cookies, or to notify you of cookies, will depend on the type of web browser our computer is using. You can follow the appropriate instructions for your browser type by clicking on this link http://www.aboutcookies.org/Default.aspx?page=2 (please note that this link will open a new window and lead to a page on an external website and that we are not responsible for the content of external websites).


9.9 Please remember that cookies do not contain confidential information such as your home address, telephone number or payment card details. We do not exchange cookies with third party websites or external data providers. If you choose to disable cookies, you may find that some areas of our website do not function properly.

How to Disable Third Party Cookies


9.10 Users based in the European Union can visit http://www.youronlinechoices.com/fr to opt out of these third-party cookies. The above site is not connected to our website and we are not responsible for its content. We only retain cookies for the duration of your visit to our website, except in the case of cookies that remember you for future visits or when you register your login name as described above.

10. IP Address
Your browser also generates other information, including the language in which the website is displayed and your web protocol address (IP address). An IP address is a set of numbers assigned to your computer (or other electronic device) during a browsing session when you connect to the web via your web service provider or network (if you access the web, for example, via a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our website. We also use your IP address to help diagnose problems with our server and to administer our website. We do not use your IP address to identify you personally.

 . Other sites
Please note that our website may contain links to other websites that can be accessed through our website. These sites are beyond our control and are not covered by this Policy. If you access other websites through links on our website, we are not responsible for the data policies or procedures or the content of those linked websites.


12. Anti-spam policy


What is spam?


12.1 Spam, also known as junk mail, is an unsolicited commercial electronic message, usually sent by mass e-mail. Unsolicited means that the recipient has not given verifiable permission for the message to be sent. Bulk means that the message is sent as part of a larger collection of messages, all with substantially identical content. The term "spamming" refers to the transmission, emission or distribution of any unwanted commercial correspondence, especially in large quantities, through electronic means of communication.

Measures to prevent spam


12.2 We take the following measures to prevent spam:
1. mailing list subscribers must expressly opt-in to receive emails from Normandy Coating. The nature of the emails people will receive is clearly announced, both on the page from which the subscription is made and with a link referring to this Policy;
2. we do not use purchased lists, rented lists or lists that use added email addresses;
3. We do not use email addresses that are harvested or copied and pasted from the web, or collected in any way;
4. we do not send offers external to our site or content external to our site to recipients on our newsletter list;
5. we do not email people who have requested to be removed from our mailing lists.

13. Mailing Practices


13.1 We do not alter the headers of a message in such a way that the origin of the message is not clear.
13.2 All unsuccessful addresses are removed from all future mailings after a maximum of 3 failed attempts.
13.3 All mailings contain clear and simple instructions for opting out of future mailings and all reasonable attempts are made to facilitate a subscriber's removal from the mailing list upon request.
13.4 Personal data submitted to us is only available to those employees who manage such personal data for the purpose of contacting our list members. We have security policies in place to ensure that our mailing list data is protected against theft and misuse.
13.5 If you receive an email that you believe to be spam sent from or on behalf of Normandy Coating, please notify us by email using the email address listed below and we will then investigate the matter.
13.6 If you have any questions regarding our Anti-Spam Policy, please contact us by sending an email to the following email address: info@normandy-coating.com

14. Contacting us


14.1 If you have any questions/comments about this Policy in general, you can email us at: info@normandy-coating.com
14.2 You may also write to our Data Protection Officer quoting "Security and Privacy Questions" by post to
Normandy Coating
6 Rue Verdier Monetti
76880 - ARQUES LA BATAILLE
FRANCE
15. Changes to the Policy
15.1 We regularly review our Policy. We may change and update this Policy from time to time. You should check this Policy regularly to ensure that you are aware of the most recent version which will apply whenever you use our website.
15.2 Where we have made changes to this Policy which affect the way we use your personal data, these changes will be posted on our website and where appropriate, by email.

16. Data Protection Officer
16.1 All comments, questions and requests relating to the use of your personal data are welcome and should be addressed to
Normandy Coating
6 Rue Verdier Monetti
76880 - ARQUES LA BATAILLE
FRANCE
Or by e-mail to info@normandy-coating.com

16.2 This Policy was last updated on September 10, 2022

 

6 Rue Verdier Monetti
76880 ARQUES LA BATAILLE - FRANCE
info@normandy-coating.com - +33 (0)2 35 04 75 00