Customer satisfaction survey 2024

A promising path and motivating challenges!

Each year, the Normandy Coating team is committed to listening to its customers to better meet their expectations.

In October 2024, we conducted our annual customer satisfaction survey:
Exceptional overall client recommendation: 90%!

A big thank you to all our customers for their trust and constructive feedback. These results are the result of teamwork and a continued commitment to excellence.

Our strengths, according to you:

• The quality of our products, highly appreciated by our customers in Germany (8.5/10), France (9.2/10) and English-speaking countries (8.6/10).
• Clear communication and precise information to help you in your projects.
• Our proximity and flexibility, key values to support you effectively.

Our challenges and actions for 2025:

• Continue to innovate with ambitious projects: the development of new coatings, DTF films and environmental initiatives such as ISO 14001 certification.
• Better communicate with you about our production campaigns and news.
• Working hand in hand with our clients to anticipate needs.
• Strengthen our efforts to reduce delays and improve our packaging.

Thank you for your loyalty and collaboration! Together, we will continue to push the boundaries and build a prosperous future. 

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