Customer satisfaction survey 2025

[Survey] Increased results for Normandy Coating and very positive momentum

As every year, Normandy Coating has solicited its customers through its 2025 Customer Satisfaction Survey.

Objective: better understand their expectations, measure the perceived quality of our products and services, and pursue our continuous improvement approach.
The results reveal a general progression and renewed confidence.

Improved performance across all indicators

The results reflect a positive dynamic and overall high satisfaction:

• Product quality: 91%
• Communication: 91%
• Packaging & delivery: 88%
• Logistics information: 85%
• Technical support & R&D: 82%

The overall recommendation reached 89%, a stable, high and particularly encouraging score for our teams.

What our customers value the most

Qualitative feedback highlights several strengths, regularly highlighted:

✔️ Stable, reliable and consistent product quality: a guarantee of trust and technical expertise.

✔️ Fluid and effective communication: especially with our sales department, recognized for its availability.

✔️ Responsive and solutions-oriented customer service: an essential value of our customer relationship.

✔️ Punctual and careful deliveries: a key criterion for our industrial partners.

✔️ A professional relationship based on proximity and kindness: because performance also relies on humans.

Customer testimonials: they talk about it best

"You have a friendly and responsive team, ready to help wherever they can. " - T., Netherlands

"Punctuality, excellent packaging, my objections and suggestions were implemented immediately. " - B., Germany

"Good communication, quick help and solution-oriented."

This feedback confirms the relevance of our actions and guides our future commitments.

Our priorities for 2026: pursue continuous improvement

In line with these results, several strategic axes have been defined:

🔹 Strengthen communication: about our production campaigns, news and certifications (DTF, OEX, ISO 14001, UN Pact…).

🔹 Continue to improve our packaging: to ensure even more safety, practicality and sustainability.

These actions are part of our permanent desire to progress alongside our clients.

Thanks for your trust!

A huge thank you to all our customers for their responses and constructive feedback.
These results reflect the daily commitment of the entire Normandy Coating team, determined to offer irreproachable products and services and to build with you a solid future.

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