{"id":1174,"date":"2025-12-11T14:52:37","date_gmt":"2025-12-11T14:52:37","guid":{"rendered":"https:\/\/normandy-coating.com\/?p=1174"},"modified":"2025-12-11T14:53:14","modified_gmt":"2025-12-11T14:53:14","slug":"customer-satisfaction-survey-2025","status":"publish","type":"post","link":"https:\/\/normandy-coating.com\/en\/customer-satisfaction-survey-2025\/","title":{"rendered":"Customer satisfaction survey 2025"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">[Survey] Increased results for Normandy Coating and very positive momentum<\/h2>\n\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>As every year, <strong>Normandy Coating<\/strong> has solicited its customers through its<strong> 2025 Customer Satisfaction Survey. <\/strong><\/p>\n\n\n\n<p><strong>Objective:<\/strong> better understand their expectations, measure the perceived quality of our products and services, and pursue our continuous improvement approach.<br>The results reveal a general progression and renewed confidence.<\/p>\n\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Improved performance across all indicators<\/strong><\/h2>\n\n\n\n<p>The results reflect a positive dynamic and overall high satisfaction:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product quality: 91%<\/strong><\/li>\n\n\n\n<li><strong>Communication: 91%<\/strong><\/li>\n\n\n\n<li><strong>Packaging &amp; delivery: 88%<\/strong><\/li>\n\n\n\n<li><strong>Logistics information: 85%<\/strong><\/li>\n\n\n\n<li><strong>Technical support &amp; R&amp;D: 82%<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>The overall recommendation reached 89%<\/strong>, a stable, high and particularly encouraging score for our teams.<\/p>\n\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What our customers value the most<\/strong><\/h2>\n\n\n\n<p>Qualitative feedback highlights several strengths, regularly highlighted:<\/p>\n\n\n\n<p><strong>\u2714\ufe0f Stable, reliable and consistent product quality:<\/strong> a guarantee of trust and technical expertise.<\/p>\n\n\n\n<p><strong>\u2714\ufe0f Fluid and effective communication: <\/strong>especially with our sales department, recognized for its availability.<\/p>\n\n\n\n<p><strong>\u2714\ufe0f Responsive and solutions-oriented customer service:<\/strong> an essential value of our customer relationship.<\/p>\n\n\n\n<p><strong>\u2714\ufe0f Punctual and careful deliveries:<\/strong> a key criterion for our industrial partners.<\/p>\n\n\n\n<p><strong>\u2714\ufe0f A professional relationship based on proximity and kindness: <\/strong>because performance also relies on humans.<\/p>\n\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Customer testimonials: they talk about it best<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\"<em>You have a friendly and responsive team, ready to help wherever they can. \" <\/em>- T., Netherlands<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\"<em>Punctuality, excellent packaging, my objections and suggestions were implemented immediately. \"<\/em> - B., Germany<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\"<em>Good communication, quick help and solution-oriented.<\/em>\"<\/p>\n<\/blockquote>\n\n\n\n<p>This feedback confirms the relevance of our actions and guides our future commitments.<\/p>\n\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Our priorities for 2026: pursue continuous improvement<\/strong><\/h2>\n\n\n\n<p>In line with these results, several strategic axes have been defined:<\/p>\n\n\n\n<p><strong>\ud83d\udd39 Strengthen communication:<\/strong> about our production campaigns, news and certifications (DTF, OEX, ISO 14001, UN Pact\u2026).<\/p>\n\n\n\n<p><strong>\ud83d\udd39 Continue to improve our packaging: <\/strong>to ensure even more safety, practicality and sustainability.<\/p>\n\n\n\n<p>These actions are part of our permanent desire to progress alongside our clients.<\/p>\n\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Thanks for your trust!<\/strong><\/h2>\n\n\n\n<p>A huge thank you to all our customers for their responses and constructive feedback.<br>These results reflect the daily commitment of the entire <strong>Normandy Coating team,<\/strong> determined to offer irreproachable products and services and to build with you a solid future.<\/p>\n\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:7402740776230920192\" target=\"_blank\" rel=\"noreferrer noopener\">Don\u2019t miss our news on LinkedIn!<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover the results of Normandy Coating\u2019s 2025 Satisfaction Survey: product quality, customer service, and communication in strong progression.<\/p>\n","protected":false},"author":5,"featured_media":1170,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/normandy-coating.com\/en\/wp-json\/wp\/v2\/posts\/1174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/normandy-coating.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/normandy-coating.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/normandy-coating.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/normandy-coating.com\/en\/wp-json\/wp\/v2\/comments?post=1174"}],"version-history":[{"count":2,"href":"https:\/\/normandy-coating.com\/en\/wp-json\/wp\/v2\/posts\/1174\/revisions"}],"predecessor-version":[{"id":1181,"href":"https:\/\/normandy-coating.com\/en\/wp-json\/wp\/v2\/posts\/1174\/revisions\/1181"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/normandy-coating.com\/en\/wp-json\/wp\/v2\/media\/1170"}],"wp:attachment":[{"href":"https:\/\/normandy-coating.com\/en\/wp-json\/wp\/v2\/media?parent=1174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/normandy-coating.com\/en\/wp-json\/wp\/v2\/categories?post=1174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/normandy-coating.com\/en\/wp-json\/wp\/v2\/tags?post=1174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}